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Terms Of Use

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Shipping Policy

Reliant Supply International LLC ships standard shipping via USPS or UPS.  Standard shipping time will vary by your location, but typically means your order will ship and deliver within 5-7 business days!  Shipping rates vary by size, weight, and location.

Please note:  It is very important that you verify the shipping address.  If the wrong address is provided to Reliant Supply International your account will not be confirmed with shipping delivery and may result in handling fee of $10.00 and reshipment fee cost.  Please make sure the shipping address is accurate so we can get your products to you quickly. 

 

Return Policy

You have up to 10 days from the date of purchase to request an exchange.  Please see our updated Return Policy via our website. 

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RMA Policy

All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department.  All merchandised received without a valid RMA# will be refused.  To obtain an RMA number you may email or call us at the updated contact information provide directly within our website.

 

Privacy and use of information

Please see our updated Privacy Policy listed on our website. 

 

Recording phone calls and Privacy Policy

Calls may be recorded for quality and assurance.  In some cases we may use them to help quickly resolve any potential misunderstandings or situations.  

 

Customer Service Best Practices Policies and Procedures

We realize that in the course of normal commerce there may be situations where the customer and the company disagree. Consequently, Reliant Supply International has a dedicated team to review specific customer situations to achieve a satisfactory resolution.